Delivery and Returns

Delivery

We aim to process, package and dispatch all orders within 1-3 working days.

All orders will be delivered by the Royal Mail or Parcelforce depending on the size and weight of your order.

Unfortunately we cannot send to PO Box addresses.

 

UK delivery

Royal Mail Signed For 1st Class – delivery aim in 1-2 working days. Parcelforce Express 24 – tracked delivery aim in 1-2 working days.

Royal Mail Signed-for 1st Class  up to 0.5kg weight
£4

Royal Mail Signed-for 1st Class  0.5+kg up to 3kg weight
£5

Royal Mail Signed-for 1st Class  3+kg up to 5kg weight
£8

Parcelforce Express 24 5kg up to 20kg weight
£15

Free collection
If you are local and would prefer to collect your order from us personally, please contact us before ordering.

 

Europe delivery

Royal Mail International Tracked & Signed – delivery aim 3 to 6 working days. Parcelforce – delivery aim 3 to 6 working days

Royal Mail International Tracked & Signed up to 0.5kg weight
£10

Royal Mail International Tracked & Signed 0.5+kg up to 2kg weight
£15

Parcelforce 2+kg up to 5kg weight
£25

 

Australia, Canada and USA delivery

Royal Mail International Tracked & Signed – delivery aim 5 to 7 working days. Parcelforce – delivery aim 4 to 6 working days

Royal Mail International Tracked & Signed up to 0.5kg weight
£13.50

Royal Mail International Tracked & Signed 0.5+kg up to 2kg weight
£20

Parcelforce 2+kg up to 5kg weight
£35

Returns

In the unlikely event that you should need to return an ordered item, please notify us by email: , within 7 days of receiving the goods. We accept returns up to 14 days from the date of delivery at the customer’s expense. Returned items must be sent back in perfect condition and in the original packaging, with the original receipt. For fragile items please ensure that they are securely packaged, as we can not be responsible for damaged items.

Returns delivery address

Please include the delivery note and indicate whether you would like a refund or replacement, post returned items to:

Returns Dept
Bruun Design Ltd
Woodend House
155 Park Lane
Frampton Cotterell
BS36 2EP

You will be responsible for paying for your own delivery costs for returning your item. Delivery costs are non-refundable.

We strongly recommend that you obtain proof of postage, as we can not take responsibility for items lost in transit.

Refunds

Once your return is received and inspected, we will send you an email to confirm that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, usually within 14 days.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

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