Delivery and Returns

CORONAVIRUS INFORMATION FOR OUR CUSTOMERS
The situation around COVID-19 is changing rapidly. Deliveries are largely continuing as normal, but we are seeing some delays to services.

Delivery
We aim to process, package and dispatch all orders within 2-4 working days, Monday-Friday.

All orders will be delivered by DPD, DHL, FedEx, Parcelforce or UPS depending on your location, the size and weight of your order.

Unfortunately we cannot send to PO Box addresses.

Standard UK delivery
Standard delivery for Mainland UK generally takes 1-3 working days. Delivery days are Monday-Friday.

Standard UK:  0kg up to 2kg weight – £6

Standard UK: 2+kg up to 5kg weight – £9

Standard UK: 5+kg up to 20kg weight – £15

Free collection
If you are local and would prefer to collect your order from us personally, please contact us before ordering.

Overseas delivery
We are currently only delivering to the UK.

Because of the implications of Brexit, we have sadly decided to stop selling to the EU at the moment. We’re really sorry to say this and if anything changes we will post an update on Instagram.

Returns
In the unlikely event that you should need to return an ordered item, please notify us by email: , within 7 days of receiving the goods. We accept returns up to 14 days from the date of delivery at the customer’s expense. Returned items must be sent back in perfect condition and in the original packaging, with the original receipt. For fragile items please ensure that they are securely packaged, as we can not be responsible for damaged items.

Returns delivery address
Please include the delivery note and indicate whether you would like a refund or replacement, post returned items to:

Returns Dept
Bruun Design Ltd
Woodend House
155 Park Lane
Frampton Cotterell
BS36 2EP

You will be responsible for paying for your own delivery costs for returning your item. All delivery costs are non-refundable.

We strongly recommend that you use an insured, signed for service, as we can not take responsibility for items lost in transit.

Refunds
Once your return is received and inspected, we will send you an email to confirm that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, excluding delivery costs, usually within 14 days.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

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